If you’ve been researching business software lately, you’ve probably come across Microsoft Dynamics 365—a powerful platform that combines CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) tools. But here’s the real question many small business owners ask: Is Microsoft Dynamics actually worth it for a very small business? Let’s unpack that in plain English.

Customers want answers immediately, no matter the time zone. That’s where AI chatbots and Dynamics 365 Customer Service are making a difference, giving businesses a way to be “always on” without stretching their teams thin.